POSITION:

Family Readiness Officer

ANNOUNCEMENT NO.:

406-09

LOCATION:

MCCES

OPENING DATE:

3 November 2009

SERIES & GRADE:

NF-0301-04

CLOSING DATE:

Until Filled

AREA OF CONSIDERATION:

Open

23 November 2009

TYPE OF APPOINTMENT:

Full Time

BEGINNING WAGE:

$45 - $49k/yr

.:Summary of Duties:.

Reports to the unit commander. Serves as the primary representative to provide command family readiness outreach, support and assistance to the unit's military personnel and their families at the Lieutenant Colonel command level.  Exercises sound judgment and initiative in carrying out responsibilities.  Interprets and adapts guidance and material to resolve complex situations as they arise.  Works with wide latitude for independent action and ensures overall program effectiveness, soundness of recommendations and effective use of resources. Represents the unit commander at internal and external meetings or forums to address and resolve family readiness issues and functions. Provides command outreach, support and assistance to the unit's military personnel and their families and assists Marines in their responsibility to attain and maintain personal and family readiness.  Serves as part of the unit commander’s Family Readiness Command Team, which guides the unit’s efforts in assisting Marines in attaining personal and family readiness.  The unit commander establishes the priorities and direction of the Unit Family Readiness Program and the FRO is the primary staff member responsible for carrying out the commander’s vision and intent. Implements the Unit Family Readiness Program in its mission to support individual Marines in attaining family readiness.  Support to families shall encompass Marines, spouses, children, and designated parents/extended family members of Marines.  Conducts proactive outreach, rapport development and multi-faceted communication efforts to facilitate meaningful two-way communication between the command and its Marines and families. Assures the unit conforms to applicable guidance and regulations in the execution of the Unit Family Readiness Program and remains ready to successfully undergo the scrutiny of higher-headquarters assessments. Supervises Deputy FROs and family readiness volunteers to include:  assigning and distributing work, providing guidance to get work started, setting work pace, demonstrating work methods, ensuring worksite materials and tools are available to complete work, reporting workplace injuries immediately to the immediate or higher level supervisor, and to the Human Resources office; following up and inspecting completed work, meeting productivity goals, ensuring employees follow security, safety and housekeeping rules, conducting on-the-job training, coaching, counseling, tutoring, and mentoring employees; recommending and completing volunteer hire and removal actions, completing performance reviews, recommending volunteer awards, verifying timekeeping logs, keeping abreast of and actively supporting the principles of the EEO program, and prevention of sexual harassment.
Prepares and distributes official information via the mass communication system, Unit Family Readiness Program Newsletter, official unit website, unit toll-free phone numbers, and other media.  Monitors and analyzes usage patterns for communications methods, to include Marine Online Readiness Roadmaps. Partners with PAO as appropriate.  Distributes marketing materials developed and provided by HQMC and/or MCCS.  Develops and implements Unit Family Readiness Program communication plan of action and milestones, to include awareness marketing. Drafts speeches and strategic communications messages as required.  Delivers briefs and presentations as needed (from General Officer to family member level). Provides Marines and designated family members with official command communication and Information and Referral (I&R) services for emerging challenges.  In providing I&R services, establishes and maintains contact with other organizations, including but not limited to, MCCS, Marine and Family Services, Marine Corps Family Team Building, MCCS Area Coordinator, and other on-base and off-base resources. Communicate purpose and extent of the family support programs to Marines and extended family members.  Actively encourage family member use of available resources and programs. Plans, coordinates and executes administrative and logistical requirements, in partnership with the MCCS Area Coordinator, MCFTB, or other applicable entities for Unit Family Readiness Program events such as Family Days, pre-, during and post-deployment events, and others as required. Coordinates and attends Family Readiness Command Team meetings.  Attends closing ceremonies for MCFTB trainings/sessions and volunteer appreciation events related to unit Marines and family members. Assesses family readiness training and education needs of unit Marines and families, and coordinates MCCS support to meet those needs.  Establishes training schedules and coordinates delivery of training. Welcomes new families to the unit, establishing a relationship and providing information regarding the many resources available.  Supports activities that build unit cohesion and a sense of community among the unit families. Assures Marines who are required to establish a Family Care Plan (FCP) have completed one that is executable.  Explains the purpose and intent of the requirement and assists them in the completion of the FCP. Establishes and maintains liaison with, and serves as a mentor to, subordinate unit FROs.  Assists in the development, implementation, and evaluation of subordinate Unit Family Readiness Programs.  Conducts periodic assessments of subordinate units' personal and family readiness programs and provides appropriate recommendations for improvements. Oversees and directs the efforts of Family Readiness Program Assistants.  Validates and tracks volunteer service hours in coordination with the Installation Volunteer Coordinator.  Coordinates appropriate volunteer recognition. Monitors and maintains fund allocations.  Develops long range and short range cost estimates for program funding requirements.  Monitors overall budget execution.  Acts as the approving official for reimbursement of volunteer expenses.  Maintains contact and coordination with MCCS (e.g., Directors of MCFTB and Marine and Family Services) and others regarding the effectiveness of MCCS programs and services.

Marines and their family members through use of an established assessment tool will provide feedback to the commander, for consideration for performance appraisal, regarding program effectiveness and effective use of resources. Ensures OPSEC and Privacy Act compliance. Adheres to principles and concepts of the EEO program. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:  Bachelor’s degree preferred or four years related experience, demonstrating a high degree of interpersonal communication and analytical skills to adapt and respond to diverse situations unique to the military lifestyle.  Demonstrated skill to: serve as a primary representative to provide command family readiness outreach, support and assistance to a unit's military personnel and their families at the Lieutenant Colonel command level, exercise sound judgment and initiative in carrying out responsibilities, interpret and adapt guidance and material to resolve complex situations as they arise, work with wide latitude for independent action to ensure overall program effectiveness, soundness of recommendations and effective use of resources.  Skill to assign tasks to others and supervise them in the accomplishment of those tasks. Skill to maintain personal contacts and collaborate with key personnel in the Marine Corps, principal assistants to the unit commander. Skill to represent the Marine Corps at internal and external meetings or forums to address and resolve family readiness issues and functions. Knowledge of philosophies, policies and procedures governing the Unit Family Readiness Program.  Knowledge of military lifestyle and organizational structure with a clear understanding of the role of the Unit Family Readiness Program.  Operating knowledge of Microsoft Office software suites. Must possess and demonstrate sound communication skills (oral and written), presentation skills, interpersonal skills, and social poise.  Must possess coalition building skills and sufficient experience to effectively deal with families in crisis.  Must be detail-oriented, organized and adaptable.  Eager learner and “can-do” attitude essential. Ability to establish realistic long and short-term goals and objectives, set achievable deadlines and react quickly to changing priorities.  Must possess strong customer service skills and be able to tactfully communicate with all levels of the military and civilian community.  Must have ability to work independently.  Must have ability to gather, assemble and analyze complex organizational information, draw conclusions and devise solutions to problem areas.  Must be able to accommodate a flexible work schedule to include weekend and nighttime family briefs/programs.  Must be able to travel in order to support the Unit Family Readiness Program. This is a white-collar position where occasional lifting up to 20 lbs may be required.

.:How to Apply:.

Qualified applicants desiring consideration under this announcement must submit an employment application indicating the title of the position and the vacancy number. Applications must be submitted to the NAFI PERSONNEL OFFICE, Bldg. 1533, before the close of business (4:00 P.M.) on the closing date. All applications will be retained and will not be returned to the applicant. You can reach the Personnel Office at 760-830-6163, Ext. 217 or e-mail resume/application to 29palms.vacancies@usmc-mccs.org

.:Note:.

Management reserves the right to consider other appropriate noncompetitive sources to fill vacant positions. As part of the employment process, NAF may obtain a Criminal Record Check and/or an Investigative Consumer Report. Non-appropriated Fund activities aboard the Marine Corps Air Ground Combat Center are Equal Employment Opportunity employers. Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, political affiliation, physical handicap, marital status, membership or non-membership in an employee organization, or any other non-merit factor. NAF provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodations should contact NAF at 760-830-6163, ext. 225. The decision to grant an accommodation will be made on a case-by-case basis.

*As a condition of employment, candidates are required to participate in direct deposit under all appointments to positions within NAF (except summer and temporary hires of 90 days or less).

*If the position becomes regular, the successful applicant may become regular without further competition.